Basilcheats – Privacy Policy

Effective Date: [8/28/2025]
Last Updated: [8/28/2025]

Basilcheats ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use our software and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you.

a. Information You Provide Directly
When you interact with Basilcheats, you may provide us with:

• Contact Information: Such as your email address and Discord username when you seek support or create an account.
• Payment Information: We do not store your full payment details. All payments are processed securely by Stripe. However, we may receive limited information from Stripe regarding the status of your payment (e.g., confirmation of payment, last four digits of a card for reference).

b. Information Collected Automatically
When you use our website or software, we may automatically collect:

• Usage Data: Information about how you access and use the Service, including your IP address, browser type, and operating system.
• Device and System Information: To ensure software compatibility and prevent fraud, our software may collect technical information about your system, such as operating system version, hardware IDs, or specific system configurations. This information is used strictly for troubleshooting and license validation as outlined in our Refund Policy.

c. Information from Third Parties

• Stripe: We receive payment confirmation and billing information from Stripe to verify your purchase.
• Discord: If you contact us via Discord, we may receive your Discord username and the content of your communications for support purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process Transactions: To facilitate purchases, process payments, and provide order confirmations (via Stripe).
• Provide Support: To respond to your support requests, troubleshoot technical issues, and verify software incompatibility claims as detailed in our Refund Policy.
• Maintain Security: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity. This includes enforcing our Zero Tolerance Policy on Chargebacks by using data to dispute fraudulent claims.
• Communicate with You: To send you important updates regarding the Service, changes to our terms, or policy updates.
• Improve the Service: To understand how users interact with our software and website to improve functionality and user experience.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your information depends on the specific context. Typically, we process your information:

• To perform our contract with you (e.g., processing payments and providing software access).
• For our legitimate interests (e.g., improving the Service, fraud prevention, and enforcing our legal rights, such as disputing chargebacks).
• To comply with legal obligations.
• With your consent (where applicable).

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share information in the following situations:

• Third-Party Service Providers: We share information with trusted third parties who perform services on our behalf, such as:
• • Stripe: For payment processing. Please review Stripe’s Privacy Policy to understand how they handle your information.
  • Discord: For customer support communications.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information to enforce our Terms of Service, including investigating potential violations, or to protect the rights, property, or safety of Basilcheats, our users, or others. This includes using information to dispute fraudulent chargebacks.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We will retain and use your information as necessary to comply with our legal obligations (e.g., tax laws), resolve disputes (including chargebacks), and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us via Discord.

7. Security of Your Information

We implement a variety of administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Children's Privacy

Our Service is not directed to anyone under the age of 13 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.

9. Third-Party Websites and Services

Our Service may contain links to third-party websites (e.g., Discord, Stripe). We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, or to exercise your data rights, please contact us via:

📧 Discord